FAQ

If you are checking on a sample status - login at our website urolithcenter.org.  If the statue of the samples is still listed as "Not Yet Received" please check with your shipping company before contacting us.

Once the sample is received it will be marked as "Pending".  It typically takes 1-3 weeks to perform the analysis, depending on the workload in the laboratory.  So please allow 3 weeks before inquiring about a delay.

About your results: To expedite the turn around time, we email or fax the results to your clinic, rather than conventional mail, so please verify that your email information on your account is valid and current.  Occasionally, our email can end up in your junk/spam folder, so check those folders if you have not received the results to your in box.  You can also view results online at urolithcenter.org for 6 months after they have been completed.

Account Questions

My account appears to be inactive, how do I reactivate?

My account appears to be inactive, how do I reactivate?

Please email us at support@urolithcenter.org with your clinic name, address and login username/email information and we will be able to assist you with this issue.

I encounter an email and password error when trying to login. How do I login?

I encounter an email and password error when trying to login. How do I login?

Please contact us at support@urolithcenter.org with your clinic name, address and login username and we can email your clinic account information. If you do not know your login password - go to recover email/password to have a new password send to you.

 

What should I do if I forgot my password?

What should I do if I forgot my password?

Click on the "Recover email or password" link on the login page. A new password will be e-mailed to you.

What can I submit?

Can I submit a urethral plug for analysis?

Can I submit a urethral plug for analysis?

How to submit feline/canine urethral plugs:

Urethral Plugs may be:

  • Composed primarily of crystalline material.
  • Composed primarily of cellular/proteinaceous material.
  • Composed of an admixed population of crystalline and cellular/proteinaceous material.

Our quantitative analysis techniques can identify the crystalline components in the sample.

If you would like identification of the cellular components, we suggest you split the sample, and send a formalin preserved portion to your preferred histopathology service.

Please submit urethral plugs to our laboratory DRY in an unbreakable container.

Note – any sample submitted to our laboratory in liquid is treated as hazardous material and results will be significantly delayed.

The sample grew MRSA, can I still submit the sample?

The sample grew MRSA, can I still submit the sample?

Yes. Please indicate in the comments that the patient has MRSA. Write 'MRSA' in large letters on the top of the packing slip.  

How to submit

The sample was accidentally put in formalin, what do we do now?

The sample was accidentally put in formalin, what do we do now?

If a sample is accidentally put in formalin and has not dissolved, you can remove the sample from formalin and allow to dry. Please note on the submission form that the sample has been in formalin. Sample analysis may be delayed due to inappropriate submission methods.

After submission

Can I cancel my sample? It has not been shipped...

Can I cancel my sample? It has not been shipped...

Our online system does not allow you to cancel the analysis request.  If the sample has not yet been shipped – please contact us at support@urolithcenter.org with your clinic name, address, owner/patient name along with our laboratory sample number and we can cancel the request.  

Can I cancel my sample? It is currently in the mail

Can I cancel my sample? It is currently in the mail

Our online system does not allow you to cancel the analysis request.  Each sample we receive is entered into our epidemiological database and the information gained helps us track trends in mineral composition.  Because you or the owner have gone to the expense and effort to ship this sample to us, we ask that you allow us to analyze this sample and add to the information in our database.  Owners are not contacted without the authorization of the submitting clinic.  If you still wish us to cancel the request – please contact us at support@urolithcenter.org and refer to the sample number. 

 

How do I un-cancel my sample?

How do I un-cancel my sample?

Please contact the laboratory with your clinic name and address along with the owner and patient information and indicate that you would like the sample un-cancelled. 

I forgot to add the submission form to the shipment, what should I do?

I forgot to add the submission form to the shipment, what should I do?

Please email the laboratory at support@urolithcenter.org with your clinic name, address and Owner/Patient information. We will watch for your sample and match it up with the online infomation when the sample arrives. 

The sample was sent to the wrong lab, what should I do?

The sample was sent to the wrong lab, what should I do?

Please call or email the laboratory as soon as possible with the sample and test information. We will contact you once the sample arrives with the appropriate paperwork to forward the sample on to the appropriate location. 

Results and how to interpret

I have not received recommendations, what should I do?

I have not received recommendations, what should I do?

On emailed/online results - you can click the links at the bottom of the results to view Recommendations. All recommendations are also available online under the Recommendations tab.

Am I able to expedite the results?

Am I able to expedite the results?

We understand that expedited results may be required in some cases for patient management.   We do our best to accommodate these requests.  Our laboratory receives over 2000 samples per week. In order to streamline this process we require that you enter the sample information online at urolithcenter.org. To receive ASAP consideration, the sample must be shipped FedEx or UPS overnight priority to eliminate shipping delays. 

Please write ATTENTION LAB SUPERVISOR—EXPEDITED ANALYSIS OK’D BY LAB on the top of the submission form.  Please contact us by fax, phone or email after the sample is sent and provide patient information,  shipper used and tracking information.  In most cases, we can get results to you within 7 days or less of receipt if you follow the instructions above.   We are unable to routinely provide expedited analysis.

Can I view results form another clinic?

Can I view results form another clinic?

Consistent with data privacy policies, reports are transmitted only to the hospital/submitter designated on the urolith analysis request form.  Therefore, we ask that you contact the submitting hospital for a copy of results. 

If this is not possible - we can also transmit results direct to the owner/or with the owner’s written permission we can provide results to your veterinary hospital.  Please contact the laboratory with the Owner/Patient name, Submitting clinic, approximate date of submission along with your clinic information and we will send you an authorization release form. 

How do you release the results to a clinic?

How do you release the results to a clinic?

When results are completed they are either emailed and/or faxed to the clinic depending the the notification method setup by the clinic. We no longer mail paper copies of results. 

Can you provide a quality control/assurance letter?

Can you provide a quality control/assurance letter?

Please contact us at 612-625-4221 or support@urolithcenter.org to request a copy of our current QC/QA letter. 

Dietary Questions

Are treats/dental chews ok?

Are treats/dental chews ok?

To our knowledge, no studies have been performed on the use of various treats and the impact on urolith formation. One suggestion is to use the kibble form of your selected canned prevention diet as treats. Some diet manufacturers have treats formulated to be used with select prescription diets. In most cases, if treats comprise less than 5-10% of the diet, they most likely will not affect prevention strategies to minimize urolith formation.

What home prepared diets are available for urolith management?

What home prepared diets are available for urolith management?

Creating a home-prepared diet for your specific pet requires the assistance of a board certified veterinary nutritionist. The American College of Veterinary Nutrition has a directory at: www.acvn.org/directory/

What's the best diet for urolith management?

What's the best diet for urolith management?

See our management suggestions for specific urolith mineral types under the Recommendations tab. Diets that we are familiar with using are listed on our prevention recommendations. Board certified veterinary nutritionists can assist in the formulation of a diet, make recommendations on commercial diets, discuss management of patients with multiple medical concerns, or consult on the appropriateness of a selected diet.If you would like to work directly with a veterinary nutritionist to identify a commercial diet for your specific pets needs visit: The American College of Veterinary Nutrition Diplomate Directory at: www.acvn.org/directory/ Some pet food companies have board certified nutritionists on staff to help you with selection of diet to fit individual patient's specific needs.